Reports To: Team Leader
Position Purpose: To provide sales support by setting face to face appointments to the Listing Specialist of the Washington Home Sales Team as directed by Jérel Washington - Team Lead/Founder. This position consists of simple repetitive tasks which are consistent and will NOT vary.
Duties and Responsibilities:
1. Outbound calling of leads provided by the Team Leader to set Listing Appointments.
2. Answer and respond to incoming Phone Calls, Emails, Facsimiles and voice messages from existing clients, prospects and other real estate agents that may require call screening, fielding routine inquiries & resolving issues.
2. Address and resolve customer complaints or other issues, referring to Team Leads as necessary, through telephone and written correspondence, and follow through to ensure that resolution is in line with the Team’s goals.
3. Assist the Team Leader in preparing and maintaining the teams schedule, to include meetings, training sessions, budgets, etc., and support ongoing communication to team members.
4. Occasionally research and prepare reports relating to team projects, activities, etc., and maintain a record of all correspondence in supporting files.
5. Ensure all team paperwork is submitted to the office staff by office deadlines.
6. Maintain Team database; manage office supplies and monitor supply budget; and coordinate facility maintenance if needed.
7. Ensure all print and marketing material is prepared for proof and order.
8. Take charge and manage special projects as needed.
Essential Job Functions:
1. Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on Team & Company interests.
2. Efficiently create complex documents and/or reports using the MS-Office Suite of tools i.e. MS-Word, MS-Excel, MS-Project, MS-PowerPoint etc...
3. Independently prioritize and accomplish assignments within established time frames
4. Accurately transcribe meeting minutes and/or correspondence when needed
5. Maintain and Manage Team Websites & Systems when needed.
Nature of Supervision:
The successful candidate must be able to work with little supervision to prioritize and accomplish multiple tasks, although general instruction and/or functional guidance may be provided on some tasks to be performed. Must be able to address and resolve issues and take the initiative to follow through to ensure appropriate success at appointment setting. Must be a self motivated person who can manage their own schedule of outbound calling and observe the guidelines set for Telemarketers and the National Do Not Call List (NDNC-List). Supervisory responsibility: Self
Education:
The minimum educational background for this position is a High School Diploma or GED.
Experience:
None required, However, the successful candidate must have a professional demeanor at all times and a clear speaking voice. 100% of the interaction with prospects will be via telephone. Candidates with strong customer service background and retail experience, previous telesales experience, experience in a high volume clerical or sales environment & demonstrated strong written and verbal communication and organizational skills are preferred but all are encouraged to apply.
The successful candidate must be computer savvy and be able to effectively work with spreadsheets & word processing software. Database management skills are desirable but not required.
Work Environment:
This candidate will work from home, but must possess the following: Working Telephone, Computer, Internet connectivity, quiet calling area, good to excellent speaking voice. Occasional travel to regional meetings and training will be necessary 1 to 4 times per year should be expected. Candidate may also use optional Team Office for calls.
Communication:
This position requires frequent interaction with property sellers and a professional demeanor.
Salary:
This is an appointment driven position with quotas. Paid training is provided. $8 - $25 per appointment is paid monthly. Can be Full Time with Bonus for exceeding appointments.
Position Type:
1099 - Independent Contractor no additional benefits.
To Apply for this position, call 609-933-9044